If you create a basic (free) account, you will have access to the majority of the features. Once you sign up for Pre-Authorized Debit (PAD), your account will be upgraded to a Premium account. At that time, we will reach out to you to confirm if you want the monthly or annual pricing option.
Currently, there is a 3-month trial period for our premium account. You will receive invoices during this time, but there won’t be any charges for the system access. It is possible that you have charges for other services during this time, such as SMS notifications, background/credit checks, or NSF transactions.
Current pricing can be viewed here.
Minimum Fee
If you are on a premium plan and paying monthly, we have a $5 per month minimum fee. So even if you have two property units in a premium account, you will still be charged the minimum value of $5 per month. Basic accounts are free.
Currency
Currently, our premium features are only available in Canada, so all prices are in Canadian Dollars (CAD).
Sales Tax
GST/HST will be added to your sub-total, depending on which province you reside in.
Monthly Billing Cycle
Five business days after the end of each month, if you had any billable items during the previous month, we email you an invoice. Payment is scheduled to happen two business days after the invoice goes out.
Annual Billing Cycle
If you have chosen to pay annually, you are prepaying for service. We will take the number of units that you have on the platform and multiply that by the number of months between now and October 31st, which is when we end our business year.
On the fifth business day in November, we will bill your preferred billing method for the full next year. Unused credits from the previous year will be rolled over into the next calendar year.
Any NSFs or TVRs that occur during the year will still be billed on a monthly basis, however. You will still receive an invoice each month. But if there are no charges beyond the PAD service, there won’t be any charges.
Pricing Changes
Any pricing changes will take place on November 1st, when our next business year begins. We will announce any pricing changes at least 60 days in advance.
Preferred Payment Method
We offer both PAD and credit cards as payment options on our platform. We will first attempt to charge your preferred billing method. If payment fails, we will charge the next available payment method. An NSF fee may apply.
NSF Transactions
Non-Sufficient Funds Transactions (NSFs) occur when you configure a PAD payment to be withdrawn from a tenant’s bank account, but the tenant does not have sufficient funds in their account to process the transaction. This is true for both a monthly rent payment and a one-time transaction.
We only pass along the charge that comes from our payment processor. We do not add a markup to this. Currently, that price is $29 per NSF.
Reversals (Chargebacks)
A reversal (chargeback) happens when a tenant contacts their bank to reverse a Pre-Authorized Debit that has already been taken from their account.
Under Payments Canada rules, tenants generally have up to 90 calendar days from the date the funds were withdrawn to request this.
If a reversal occurs, we will notify you immediately by email and/or SMS. The payment amount will be reversed from your account, and a reversal fee will be added to your next invoice.
We only pass along the charge that comes from our payment processor. We do not add a markup to this. Currently, that price is $29 per reversal.
Property Manager Pass Through Billing
If you are a property manager, we do offer pass through billing for NSFs and TVRs. Meaning, if there are any NSF payments that occur or you order any TVRs, the property owner will be invoiced for these. This requires that the property owner is registered for PAD on our system and has consented to this. In the future, we will be offering the option to bill them for the system access fee as well.
Please contact us if you have any questions or suggestions for the platform!